Refund Policy
Last updated: 2026-02-11
1. Scope
- This policy applies only to digital subscription services.
- It does not apply to transactions involving physical shipment.
2. General Refund Rule
- Charges for billing periods already started are generally non-refundable.
- Refunds may still apply where required by law or where this policy provides an exception.
- Duplicate charges, incorrect charges, or service provisioning failures after payment may be eligible.
3. Request Window and Required Information
- Please submit refund requests within 14 days of the disputed charge date.
- If local law provides a longer mandatory period, that period applies.
- Include account email, order/invoice ID, charge date, and reason.
- Identity verification and anti-fraud checks may be required.
4. Auto-Renewal and Cancellation
- Subscriptions may renew automatically unless canceled before the next billing date.
- Cancellation stops future renewals, but elapsed periods are not retroactively refunded unless required by law.
5. Payment Processing and Settlement Timing
- Payments and refunds are processed through Polar as Merchant of Record.
- Actual settlement timing depends on payment method and issuing bank policy.
6. Mandatory Consumer Rights
- Nothing in this policy limits mandatory withdrawal, cancellation, or refund rights under applicable consumer law.
7. Contact
- Refund inquiries: [email protected]
- Response target: within 7 business days